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Elements and Performance Criteria

  1. Determine purpose of social sustainability strategy
  2. Define strategic direction
  3. Facilitate development of the strategy
  4. Document the strategy
  5. Evaluate and improve the strategy
  6. Facilitate stakeholder engagement

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Purpose of a social sustainability strategy includes one or more of

enacting core values

identifying and/or enacting a social purpose

becoming a leader in social sustainability and related areas, such as corporate citizenship

establishing long-term business sustainability by creating shared value

identifying business opportunities

improving financial returns

applying voluntary standards or codes, e.g. Global Reporting Initiative (GRI) reporting and ISO 26000:2010 Guidance on social responsibility.

Facilitate processes includes one or more of

planning activities

running activities

briefing and/or managing external consultants, facilitators and similar

guiding, managing or coaching other personnel

arranging budget.

Strategic analysis and planning techniques include one or more of

political, economic, social and technological (PEST) analysis

strengths, weaknesses, opportunities and threats analysis (SWOT)

scenario planning

envisioning

balanced scorecard

value chain mapping

current state-future state

brainstorming

strengths, opportunities, aspirations, results (SOAR)

appreciative enquiry.

Impact on resources and systems includes one or more of

changes to job roles and responsibilities

additional staff

budget for new initiatives

processes for planning and managing change

processes to support innovations

changes to organisational vision, goals, structures, policies and procedures

workplace health and safety.

Progressing the strategy includes one or more of

improvement projects

new programs

amended policies and procedures

product/service innovations

review of organisational values and structures

the organisation revising its values and goals to accommodate new perspectives of social sustainability.

Evaluation criteria relates to issues including one or more of

the purpose of the social sustainability strategy

the strategic planning process

stakeholder engagement in the strategy development and/or implementation

implementation processes

outcomes of the implementation

social sustainability metrics

other business metrics.

Equitable participation includes one or more of

developing protocols for communication and providing feedback

managing communications and group dynamics

activities that encourage critical thinking, new ideas and innovations

activities that recognise different ways of communicating and/or thinking, e.g. verbal, written and visual

encouraging respect for cultural diversity

encouraging understanding of and respect for diverse interests and differing opinions

providing information and/or activities that acknowledge the range of drivers for and barriers to social sustainability

providing information that targets different levels of awareness and commitment among stakeholders

using interpreters or translated information

addressing barriers to communication.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, across an organisation or section/department, to:

research approaches to social sustainability that are proactive

facilitate processes to develop a social sustainability strategy

evaluate the implications of the social sustainability strategy for the organisation

document the strategy and recommend the next steps

evaluate the strategy against criteria and identify opportunities for improvement.

Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to research, develop and document strategic opportunities, including knowledge of:

social sustainability issues, practices and approaches in the organisation and its value chain that may provide strategic opportunities for the business

stakeholders and their roles in the organisation

strategic planning processes

managing risk

managing change

legislative/regulatory requirements that have social sustainability implications

voluntary codes and standards that have social sustainability implications.